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Customer Operations Specialist (000E7) - (St. Louis, Missouri, Mid-West United States, USA)
Company: Monsanto
Website: http://www.monsanto.com
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Open Til: 20-Dec-09
Industry Sector: Agribusiness
Industry Type: Crop Protection/Chemicals
Career Type: General
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive

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The Monsanto Customer Operations Specialist will utilize excellent verbal and written communications skills to create and maintain strong customer relationships; ensure order accuracy and timely, scheduled deliveries; and assist with issue resolution relating to customer orders, inquiries and concerns.

Customer Operation Specialists will have an opportunity to work in a fast-paced team environment where they will be focused on providing exceptional service and account management to Monsanto Seed customers as well as the Monsanto Seed Sales teams.

Responsibilities:

• Order Management: Includes Customers phone inquiries, resolution of the dealers account discrepancies and paperwork associated with our customer's accounts.

• Delivery setup: Documentation of key delivery standards and managing to delivery targets set.

• Seed Customer Support: Create strong relationships with dealers and Monsanto field sales to help manage objectives.

• Programs: Strong working knowledge of Monsanto programs to help make Customers aware of upcoming program deadlines and ensure maximization of their potential to earnings.

• Communication/Team Skills: Building strong relationships with both our internal and external customers by proactively communicating and being involved with teams.



• BA/BS in Business, Agriculture or related field is preferred.

• Computer Skills: Proficient in Microsoft Office Suite (i.e. Word, Excel, Outlook)

• SAP knowledge is a plus.

• Customer Focus: Dedicated to understanding customers' expectations by gaining first hand information and using it to earn the Number One Position with Monsanto.

• Task Management: Capable of managing multiple tasks and processing a high volume of work in a fast paced environment; displays strong organizational skills and possesses flexibility and adaptability to change.

• Results Orientation: Places high priority on achieving targeted business results and persistence when facing challenges.

• Communication: Exhibits excellent verbal and written communication skills.

• Collaboration: Works effectively in a team environment in resolving issues and producing results.

• Creativity: Generate new and unique ideas/possibilities which solve business needs.